Shipping policy
AURI SHIPPING POLICY
At Auri we are committed to getting your order to you as quickly and as carefully as possible.
ORDER PROCESSING
All orders are processed within 1 to 2 business days of purchase. Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive an order confirmation email immediately after your purchase. Once your order has been dispatched you will receive a second email containing your tracking number and delivery details.
DELIVERY TIMEFRAMES AND SHIPPING COSTS
Standard Tracked Shipping — 7 to 10 business days from dispatch — Free on all US orders
Please note that delivery timeframes are estimates and may vary during peak periods, public holidays or due to circumstances outside our control including courier delays and adverse weather conditions.
ORDER TRACKING
Every Auri order is fully tracked. Your tracking number will be sent to your email address once your order has been dispatched. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
If you have not received your tracking number within 3 business days of placing your order — please check your spam or junk folder first. If it is not there — contact us at hello@theauriritual.com and we will locate your order immediately.
DELIVERY ISSUES
My order has not arrived within the expected timeframe If your order has not arrived within the estimated delivery window — please contact us at hello@theauriritual.com with your order number and we will investigate with the courier on your behalf immediately.
My tracking shows delivered but I have not received my order If your tracking status shows delivered but you have not received your parcel — please first check with your neighbours, your building reception or any safe location a courier may have left the parcel. If you are still unable to locate it — contact us at hello@theauriritual.com and we will open an investigation with the courier immediately.
My tracking has not updated in more than 5 business days If your tracking information has not updated in more than 5 business days after dispatch — please contact us at hello@theauriritual.com and we will investigate on your behalf.
INCORRECT ADDRESS
Please ensure your delivery address is correct at the time of checkout. AURI is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your delivery address after placing your order — contact us immediately at hello@theauriritual.com and we will do our best to correct it before dispatch. We cannot guarantee address changes once an order has been processed.
DAMAGED ORDERS
If your order arrives damaged — please take photos of the packaging and the damaged item immediately and email them to hello@theauriritual.com along with your order number. We will arrange a replacement or refund within 24 hours at no cost to you.
CONTACT US
For any shipping queries — please contact our team at hello@theauriritual.com and we will respond within 24 hours on business days — Monday to Friday 9am to 6pm EST.